Shipping Policy
Order Cancellation
We understand that circumstances change. If you need to cancel an order, please contact us as soon as possible at sales@bluegatorpro.com or call 628‑800‑6287. We will do our best to accommodate your request. If your order has not yet shipped, we will cancel it and issue a full refund. If your order has already shipped, cancellation is no longer possible; however, you may return eligible items as described below. Customers are responsible for round‑trip shipping costs on orders cancelled or refused after shipment, including orders returned due to incomplete or incorrect shipping information. Orders that are delivered but not picked up or are returned to the carrier depot may be considered abandoned at our discretion.
Returns
You may return most new, unopened items within 30 days of delivery for a refund. To be eligible, the item must be in the same condition as received—unused, unassembled, unworn, with all original tags (if applicable), and in its original packaging with all accessories and documentation. You must also provide a receipt or proof of purchase. Used products cannot be returned. All returns require a Return Merchandise Authorization (RMA) number; please email sales@bluegatorpro.com to obtain one. If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Non‑returnable items: Perishable goods (such as food or plants), custom or personalized products, personal care items, hazardous materials, flammable liquids or gases, items purchased on sale, and gift cards cannot be returned. If you have questions about a specific item, please contact us.
If the return is due to our error (e.g., you receive an incorrect or defective item), we will cover the return shipping costs. Otherwise, return shipping costs are the responsibility of the customer, and original shipping charges are non‑refundable. All valid returns are subject to a 30% restocking fee, unless the return is due to our error.
Defective or Damaged Items
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect. You must notify us within 3 days of delivery so we can evaluate the issue and make it right. Depending on the situation, we may ask for photos or additional information to process a replacement, repair or refund. We cover return shipping costs for defective or damaged items. Failure to notify us within the specified timeframe may limit our ability to process your claim.
Customer Remorse (Wrong Item, Doesn’t Fit, No Longer Needed)
If you purchased the wrong product, it doesn’t fit your needs, or you simply no longer want it, please email us for an RMA number. You may arrange your own return shipping, or we can arrange shipping for you at your expense. Customer remorse returns are subject to the same 30% restocking fee, and all shipping charges will be billed before your refund is issued. Products returned without an RMA or not in their original condition may be refused or assessed additional fees.
Refunds
Once we receive and inspect your return, we will notify you whether your refund is approved. Approved refunds will be issued to your original payment method. Please allow up to 4 weeks for the entire refund process: (1) shipping time for your return to reach us (5–10 business days), (2) time for us to process your return (3–5 business days), and (3) time for your bank or credit card issuer to process the refund (5–10 business days). We will notify you via email once your refund has been processed.
Exchanges
We do not offer direct exchanges. If you need a different item, please place a new order and return the original item as described above. Once your return is processed, we will issue a refund to your original payment method.
Chargeback Policy
By completing your purchase with Blue Gator Pro, you agree not to dispute or charge back the transaction based on our clearly stated policies. We will provide documentation to payment processors, including your agreement to these terms at checkout, to resolve any disputes. Unauthorized or fraudulent chargebacks are considered fraudulent and may result in permanent customer account termination, collection actions for any disputed amounts, and legal proceedings if necessary. We are fully transparent about our sales terms and expect all customers to review them carefully.
Contact Us
For any questions about our returns, refunds or chargeback policies, please contact us:
- Email: sales@bluegatorpro.com
- Phone: 628‑800‑6287
- Mail: 1301 Highway 51 North, Summit, MS 39666, United States
