Refund & Return Policy

ORDER CANCELLATIONS

If you need to cancel an order, please contact us during our normal business hours as soon as possible, preferably by email to returns@bluegatorpro.com for the fastest response.

If the order has not shipped, we will stop the order and cancel or refund any charges we have posted for the order. You will be responsible for round-trip shipping costs on any order that has been shipped prior to cancellation that is refused at time of delivery, or is shipped in good faith but returned to us due to incorrect or incomplete shipping information.

RETURNS POLICY

You may return most new, unopened items within 30 days of delivery for a full refund. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You will receive your refund within 4 weeks of the receipt of your package by the return shipper. In many cases you will receive a refund more quickly. Refund processing time includes:

Transit time for us to receive your return from the shipper (5 to 10 business days)
Return processing time after the package is received (3 to 5 business days)
Bank processing time after receiving the refund request (5 to 10 business days)

We do not accept returns on used products.

When a return is valid you are subject to a 30% restock fee.

Original Shipping costs are not refunded.

If you need to return an item, please use the contact form to send an email with the following information:

Contact form

It is our goal to quickly respond to your return request and provide the best customer service available.

FOR DEFECTIVE PRODUCTS

When the product is incorrect, damaged by the carrier, or defective in another way:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

FOR "CUSTOMER REMORSE"

When you purchased the wrong product, it doesn't fit, or you no longer want the item:

You must reach out via email to us to get a RMA#. Then once one is given to you we can either arrange shipping (at your cost) or you can arrange for LTL shipping to get the order back to us. If you decide to have us call the shipping company we will send you the Bill of Lading and then charge your credit card for the shipping charges. Then once everything has arrived and original order we will send the payment back to original card.

Subject to 30% restock fee.